What You Need to Know About the NHS App and Your COVID Pass

How to Download and Use the NHS App

The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. Owned and run by the NHS, the app allows you to:

• get your NHS COVID Pass

• get advice about coronavirus

• order your repeat prescriptions

• book and manage appointments at your GP surgery

• get health information and advice

• view your health record securely

• register your organ donation decision

• find out how the NHS uses your data

If your GP surgery or hospital offers other services in the app, you may also be able to:

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• message your GP surgery, doctor or health professional online

• consult a GP or health professional through an online form and get a reply

• access health services on behalf of someone you care for

• view your hospital and other healthcare appointments

• view useful links your doctor or health professional has shared with you

• view and manage your care plans

In this article, we will show you how to download and use the NHS App on your device.

Why Use the NHS App?

The NHS App is a convenient and easy way to access health and care services online. By using the app, you can:

• save time and hassle by ordering prescriptions, booking appointments, and checking symptoms from anywhere

• manage your own health and care better by accessing your health record, tracking your symptoms, and getting personalised advice

• stay safe and informed by getting your COVID Pass, finding out about coronavirus, and choosing how your data is used

• support the NHS by reducing pressure on GP surgeries, pharmacies, and hospitals

How to Download the NHS App?

The NHS App is available on iOS and Android devices. You can also access your NHS account using a web browser on your desktop or laptop computer. To download the app on your device, follow these steps:

• Go to and click on the link for your device's app store.

• Tap on the "Get" or "Install" button and wait for the app to download.

• Open the app and tap on "Start now".

• Read and accept the terms and conditions and privacy policy of the app.

• Allow the app to access your location, camera, and notifications if you want to use these features.

You can also scan the QR code below to download the app on your device:

How to Set Up and Log In to Your NHS Account?

To use the NHS App, you need to have an NHS login. This is a secure way to prove who you are and access your health information online. To create an NHS login and log in to your account, follow these steps:

• Tap on "Log in or create an account" on the app's home screen.

• Enter your email address and create a password. Tap on "Continue".

• Check your email and enter the 6-digit security code that was sent to you. Tap on "Continue".

• Enter your mobile phone number and tap on "Continue". You will receive a text message with another 6-digit security code. Enter it and tap on "Continue".

• You will see a screen that says "You've set up your NHS login". Tap on "Continue".

• You will need to prove your identity by either using your ID document (such as passport or driving licence) or by using your NHS number. Choose the option that suits you best and follow the instructions on the screen.

• Once you have verified your identity, you will see a screen that says "You've proved who you are". Tap on "Continue".

• You will be asked to give your consent for the app to access your GP health record. Read the information carefully and tap on "I consent" if you agree.

• You will be asked to choose a surgery. Enter your postcode or town and select your GP surgery from the list. Tap on "Continue".

• You will see a screen that says "You're logged in". Tap on "Continue".

How to Access Services in the NHS App?

The NHS App has a range of services that you can access from the app's home screen. Here are some of the main services and how to use them:

Get Your NHS COVID Pass

The NHS COVID Pass is a digital certificate that shows your COVID-19 vaccination status or test results. You can use it to travel abroad or attend events in England that require proof of COVID-19 status. To get your NHS COVID Pass, follow these steps:

• Tap on "Get your NHS COVID Pass" on the app's home screen.

• Select whether you want a domestic pass (for events in England) or a travel pass (for travelling abroad).

• Select whether you want a pass based on your vaccination status or test results.

• You will see a QR code that you can scan at venues or airports. You can also download or print a PDF version of your pass.

Get Advice About Coronavirus

The NHS App has a section where you can find information and advice about coronavirus, such as symptoms, testing, self-isolation, and vaccination. To access this section, follow these steps:

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• Tap on "Get advice about coronavirus" on the app's home screen.

• Select the topic that you want to learn more about, such as symptoms, testing, self-isolation, or vaccination.

• You will see a list of questions and answers related to that topic. You can also tap on "More information" to visit the NHS website for more details.

Order Your Repeat Prescriptions

The NHS App allows you to order your repeat prescriptions online and have them sent to your chosen pharmacy or delivery service. To order your repeat prescriptions, follow these steps:

• Tap on "Order repeat prescriptions" on the app's home screen.

• Select the medication that you want to order from the list of your current prescriptions. You can also search for a medication by name or barcode.

• Select where you want to collect or receive your medication from the list of available options.

• Review your order and confirm it by tapping on "Order now ".

• You will see a confirmation message that your order has been sent to your GP surgery for approval. You will also receive a notification when your order is ready to collect or deliver.

Book and Manage Appointments at Your GP Surgery

The NHS App allows you to book and manage your appointments at your GP surgery online. You can see what appointments are available, choose a suitable time and date, and cancel or change your booking if needed. To book and manage your appointments, follow these steps:

• Tap on "Book and manage appointments" on the app's home screen.

• Select whether you want to book a new appointment or view your upcoming or past appointments.

• If you want to book a new appointment, select the type of appointment that you need, such as face-to-face, telephone, or video consultation.

• Select the GP surgery or service that you want to book with from the list of available options.

• Select the date and time that suits you best from the list of available slots.

• Review your booking details and confirm it by tapping on "Book now".

• You will see a confirmation message that your booking has been made. You will also receive a reminder notification before your appointment.

• If you want to view, cancel, or change your booking, tap on the relevant option and follow the instructions on the screen.

Get Health Information and Advice

The NHS App has a section where you can get health information and advice on various topics, such as conditions, treatments, medicines, and healthy living. You can also check your symptoms and get advice on what to do next. To access this section, follow these steps:

• Tap on "Get health information and advice" on the app's home screen.

Select the topic that you want to learn more about, such as conditions, tre